Evaluating Salesforce Agentforce?

Agentforce reads Salesforce. Mosaic AI reads your whole stack.

Agentforce works well inside Salesforce. Closing a B2B support case means knowing your product, your customer, and how your team works. That context lives across multiple systems. Mosaic AI connects 50+ tools in your stack, no Data Cloud migration, live in 30 days.

Mosaic AI vs Salesforce Agentforce
Capability
Mosaic AI
Agentforce
Time to first value
Under 30 days
Salesforce estimates months, Data Cloud migration required
Knowledge sources
50+ native: Jira, Slack, Confluence, GitHub, Zendesk, plus Salesforce
Salesforce only; outside data needs migration to Data Cloud
Setup
No-code, run by your support team and our Solution Engineers.
Requires Salesforce developers and admins.
Out-of-the-box modules
Assist, Self Service, Knowledge, Intelligence
Every agent built from scratch
Built for
B2B support operations
B2C and general customer service
Works with Salesforce
Yes, native integration, sitting on top of your existing SFDC instance
It is Salesforce
Maintenance
Managed by Mosaic AI
Owned by your team, admins and developers

Agentforce timing based on Salesforce's published estimates.

Reflects product architecture and feedback from teams evaluating both. Agentforce timing based on Salesforce's published estimates.

Trusted by support teams at
Rapid7HiBobSisense
Time to value

Most AI rollouts take months. Yours takes 30 days.

~2 hrs of your IT team→Connect your stack→Diagnose the gaps→Live in 30 days→ROI inside 90 days
Built for a complex stack

An agent that only reads Salesforce reads half the story.

Agentforce reads natively
SFSalesforce✓
Locked until a Data Cloud migration
JiJira🔒
SlSlack🔒
CoConfluence🔒
GhGitHub🔒
ZeZendesk🔒
SpSharePoint🔒
The most common question

"We're already on Salesforce." Good. Keep it.

Mosaic isn't a replacement, it's what makes Salesforce data more useful. Your reps don't live in Salesforce alone. They're switching between cases, Jira tickets, Slack threads, and docs. Mosaic pulls all of that context into an AI layer your team can access in their existing workflows, with no migration or developer dependencies.

AI

Mosaic AI

AI agents connected to every source your team touches, with full context in every action
SF

Your Salesforce instance

Stays in place as your system of record
+

Jira · Slack · Confluence · GitHub · Zendesk · 50+ more

Connected natively, no Data Cloud.
Proof

Support teams already run on Mosaic AI.

Mosaic AI has been a game-changer for our frontline teams. It's not just about support, it's about enabling every customer-facing role to be more effective.
Rahat NehalVP, Global Support · Rapid7
I was looking for a superpower, and we all agreed Mosaic AI would be one of our strategic pillars.
VP of Global Customer CareClarivate
77%
more tickets handled at Conductor
35%
rep capacity increase at Rapid7
3x
ROI within the first 90 days
30 days
to go live, guaranteed

Source: Mosaic AI customer case studies. Results vary by team and use case.

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AI measured on results, not promises

Mosaic works across your entire support operation.

Deflecting cases that don't require a human, accelerating resolution for the ones that do, closing knowledge gaps automatically, and giving leadership a clear picture of what's driving volume.

01

Self Serve

Deflect tickets before they reach your team with AI answers grounded in your evolving support knowledge.

02

Assist

Surface root cause analysis, drafted replies, and next-step recommendations directly inside existing support workflows.

03

Knowledge

Turn resolved tickets into structured knowledge that improves future resolutions and closes documentation gaps.

04

Intelligence

Turn every ticket into a business signal. Detect sentiment shifts, churn risk and product trends before they escalate.

Common questions

Questions teams ask when comparing.

We do. Your IT team will spend about two hours connecting systems alongside our Solution Engineers. Mosaic handles the rest, configuration, diagnosis, and agent deployment. No developer build phase, no migration. Live in 30 days.

No. Salesforce stays as your system of record. Mosaic adds an AI layer across your entire stack, reading Salesforce natively alongside 50+ other sources your team already runs on.

Jira, Slack, Confluence, GitHub, SharePoint, Teams, Zendesk, and 50+ more. No Data Cloud migration required to reach anything outside Salesforce.

Under 30 days. Modules ship pre-built and your support team configures them without engineering.

Yes. Mosaic was built for complex products, fragmented tooling, and the escalation paths that come with enterprise B2B support, rather than retail-style customer service.

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Free program guide

We start by learning your business, not pitching.

This guide walks through how our Support Shadowing Program works to turn a 60-minute session with one of your agents into a cost model built from your actual data.

  • How the shadowing session works
  • The before-and-after process maps it produces
  • How we build the cost model from real ticket data
  • What goes into a proof-of-value scope

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✓Trusted by support teams at Rapid7 and Clarivate.