Evaluating Salesforce Agentforce?

What Agentforce Actually Costs

The license is just the start. Per-conversation fees, Data Cloud migration, developers, and ongoing maintenance add up. Here's the full math.

What disconnected support costs you.

Your reps lose time hunting for answers across tools that don't talk to each other. Put your numbers in and see the annual cost.

Search time Mosaic AI removes30%
4.2h
lost per engineer each week
$929,688
annual cost of that lost time
$278,906
potentially recoverable a year
Mosaic AI goes live in under 30 days, recovering about $23,242 a month once it's on.

Illustrative, built from your inputs rather than benchmarks. Recovery is the share of search time Mosaic AI removes.

Get the real number for your team.

The calculator's an estimate. The guide shows how the real number gets built from a live ticket.

The real cost of Agentforce

The license is the cheapest part.

Agentforce often shows up free or discounted. The bill arrives later: per-conversation and per-seat fees, a Data Cloud migration to reach your other tools, developers to build the agents, and the staff time to keep it accurate.

License: often $0+Per-conversation fees+Per-agent seats+Data Cloud migration+SFDC developers+Ongoing maintenance
Mosaic AI: one transparent number. Platform, 50+ connectors, implementation, and maintenance included.
Mosaic AI vs Salesforce Agentforce
Capability
Mosaic AI
Agentforce
Time to first value
Under 30 days
Salesforce estimates months, Data Cloud migration required
Knowledge sources
50+ native: Jira, Slack, Confluence, GitHub, Zendesk, plus Salesforce
Salesforce only; outside data needs migration to Data Cloud
Setup
No-code, run by your support team and our Solution Engineers.
Requires Salesforce developers and admins.
Works with Salesforce
Yes, native integration, sitting on top of your existing SFDC instance
It is Salesforce

Reflects product architecture and feedback from teams evaluating both. Agentforce timing based on Salesforce's published estimates.

Built for a complex stack

An agent that only reads Salesforce reads half the story.

Most of what closes a B2B ticket lives outside the CRM, across a dozen systems. Agentforce needs a Data Cloud migration to reach it. Mosaic AI reads all of it from day one.

Agentforce reads natively
SFSalesforce✓
Locked until a Data Cloud migration
JiJira🔒
SlSlack🔒
CoConfluence🔒
GhGitHub🔒
ZeZendesk🔒
SpSharePoint🔒
The most common question

"We're already on Salesforce." Good. Keep it.

Mosaic isn't a replacement, it's what makes Salesforce data more useful. Your reps don't live in Salesforce alone. They're switching between cases, Jira tickets, Slack threads, and docs. Mosaic pulls all of that context into an AI layer your team can access in their existing workflows, with no migration or developer dependencies.

AI

Mosaic AI

AI agents connected to every source your team touches, with full context in every action
SF

Your Salesforce instance

Stays in place as your system of record
+

Jira · Slack · Confluence · GitHub · Zendesk · 50+ more

Connected natively, no Data Cloud.
Proof

Support teams already run on Mosaic AI.

Mosaic AI has been a game-changer for our frontline teams. It's not just about support, it's about enabling every customer-facing role to be more effective.
Rahat NehalVP, Global Support · Rapid7
77%
more tickets handled at Conductor
35%
rep capacity increase at Rapid7
3x
ROI within the first 90 days
30 days
to go live, guaranteed
Trusted by support teams atRapid7ClarivateConductor

Source: Mosaic AI customer case studies. Results vary by team and use case.

Ready to see what this looks like for your team?

Get the free guide. We'll follow up with a personalized breakdown.

Common questions

Questions teams ask when comparing.

The headline number rarely tells the whole story. Agentforce typically bills per conversation and sits separate from your existing license. The real cost shows up in Data Cloud migration, developer time to build agents, and ongoing maintenance.

Jira, Slack, Confluence, GitHub, SharePoint, Teams, Zendesk, and 50+ more. No Data Cloud migration required to reach anything outside Salesforce.

Under 30 days. Modules ship pre-built and your support team configures them without engineering.

Free program guide

We start by learning your business, not pitching.

This guide walks through how our Support Shadowing Program works to turn a 60-minute session with one of your agents into a cost model built from your actual data.

  • How the shadowing session works
  • The before-and-after process maps it produces
  • How we build the cost model from real ticket data
  • What goes into a proof-of-value scope

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✓Trusted by support teams at Rapid7 and Clarivate.